Shipping Policy

Last updated: August 17, 2026

At Jarvelo, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains how orders are processed and delivered within the United States.

1. Shipping Destinations

Jarvelo currently ships orders to eligible addresses within the United States.

We may not be able to ship to certain locations, including certain remote areas, P.O. Boxes, military addresses, or other restricted destinations, depending on the carrier and shipping method available.

If we are unable to ship to the address provided, we will contact you regarding the available options.

2. Order Processing

Orders are processed after payment has been successfully received and the order information has been verified.

Once your order has been processed, it will be prepared for shipment and transferred to the applicable shipping carrier.

Processing times may vary depending on product availability, order volume, and other circumstances.

Processing time is separate from shipping and delivery time.

3. Shipping Times

Once your order has been shipped, the estimated delivery time is approximately 4–8 business days.

Shipping and delivery times are estimates and are not guaranteed unless expressly stated otherwise at checkout or on the applicable product page.

Actual delivery times may vary depending on the shipping carrier, destination, weather conditions, peak periods, and other circumstances outside our reasonable control.

4. Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, shipping method, promotions, or other applicable factors.

If free shipping is offered, the applicable terms of that promotion will be displayed at the time of purchase.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, when tracking is available.

Tracking information may take some time to become active after the shipping carrier receives and scans the package.

You can use the tracking information provided to monitor the progress of your shipment.

6. Delivery Delays

Although we make reasonable efforts to meet the estimated delivery times provided, delays may occur.

Possible causes of delay include:

• Carrier delays.

• Severe weather.

• Natural disasters.

• Holidays or periods of unusually high order volume.

• Incorrect or incomplete shipping information.

• Transportation disruptions.

• Other circumstances beyond our reasonable control.

If we become aware that an order cannot be shipped within the timeframe previously communicated, we will provide the applicable notice and options required by law.

Nothing in this policy limits any rights you may have under applicable federal or state law.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

Once an order has been placed, the order cannot be canceled or modified, as stated in our Terms of Service.

If an order is returned to us because the shipping address provided by the customer was incorrect or incomplete, additional shipping arrangements may be required.

8. Lost or Stolen Packages

If the tracking information shows that your package has been delivered but you cannot locate it, please first check:

• Your mailbox or usual delivery location.

• With other members of your household.

• With neighbors or building management, where applicable.

• The tracking information provided by the carrier.

If you are still unable to locate your package, contact us at support@jarvelo.com.

We will review the situation and, where appropriate, assist you in contacting the shipping carrier or determining the available resolution.

9. Damaged Packages

If your package arrives visibly damaged, please document the damage with photographs before opening the package whenever reasonably possible.

If the product itself has been damaged during delivery, contact us at support@jarvelo.com and provide:

• Your order number.

• Photographs of the package.

• Photographs of the damaged product.

• A description of the issue.

We will review the claim in accordance with our Refund & Return Policy.

10. Orders That Cannot Be Delivered

If a carrier is unable to deliver an order because of an incorrect or incomplete address, refusal of delivery, or another issue attributable to the customer, additional shipping arrangements or costs may apply.

If an order is returned to Jarvelo, we will contact the customer regarding the available options.

11. International Shipping

Jarvelo currently does not offer international shipping.

Orders are intended for delivery within the United States only.

12. Shipping Delays and Our Responsibilities

Jarvelo does not guarantee delivery dates unless a specific delivery date or guarantee is expressly stated at the time of purchase.

However, we will comply with applicable federal and state requirements regarding shipping times, delays, notices, cancellations, and refunds.

If we cannot ship your order within the timeframe promised at the time of purchase, or within any timeframe required by applicable law, we will provide the notices and options required by law.

13. Contact Us

If you have questions about your order or our Shipping Policy, please contact us:

Jarvelo
Email: support@jarvelo.com
Website: jarvelo.com