Refund & Return Policy

Last updated: August 17, 2026

At Jarvelo, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may be eligible to request a return under the terms outlined below.

1. Return Period

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be in the original packaging, when applicable.

• Include all original accessories and materials.

• Not show signs of damage, misuse, alteration, or wear caused after delivery.

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return

To request a return, contact us at:

support@jarvelo.com

Please include:

• Your full name.

• Order number.

• The item you wish to return.

• The reason for the return.

• Photos of the product, if applicable.

Do not send your item back before receiving return instructions from us.

All return requests are reviewed individually by Jarvelo. After reviewing the information provided and determining whether the request meets the requirements of this Refund & Return Policy and applicable law, we will notify you whether your return request has been approved or denied.

If your return request is approved, we will provide you with the return instructions, including the return address and any other information necessary to complete the return.

If your request is denied, we will explain the reason for the decision where appropriate.

Nothing in this section limits any return, refund, warranty, or other consumer rights that cannot legally be waived under applicable law.

3. Return Shipping Costs

For returns due to a change of mind, incorrect purchase, or other reasons not caused by Jarvelo, the customer is responsible for the return shipping costs, unless otherwise required by applicable law.

If you received an incorrect, damaged, or defective item, please contact us as soon as possible. If the issue is confirmed to be our responsibility, we will provide appropriate instructions regarding the return and may cover the applicable return shipping costs.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or different from what you ordered, contact us at support@jarvelo.com as soon as reasonably possible and provide your order number and photographs showing the issue.

We will review the situation and, where appropriate, offer a replacement, refund, or other appropriate resolution.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used or damaged after delivery.

• Items that are not in their original condition due to the customer's actions.

• Items with missing parts, accessories, or original packaging.

• Customized or personalized products, where applicable.

Nothing in this policy limits any rights you may have under applicable law.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

We generally process approved refunds within 7 business days after the returned item has been received and inspected.

The time it takes for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

7. Partial Refunds

In certain circumstances, only a partial refund may be available, including when an item is returned with damage, missing components, or signs of use that are not covered by this policy.

We will notify you before processing any applicable partial refund.

8. Order Cancellation

Once an order has been placed, it cannot be canceled or modified.

All orders are processed according to the information provided at the time of purchase. If you no longer want your order after placing it, you may request a return after delivery, subject to the terms and conditions of this Refund & Return Policy.

Nothing in this section limits any rights you may have under applicable law.

9. Refunds for Orders We Cannot Fulfill

If we are unable to fulfill an order, we will notify you and provide an appropriate resolution, which may include a full refund of the amount paid for the unfulfilled merchandise.

10. Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy at any time.

Any changes will be posted on this page with an updated "Last updated" date.

The policy applicable to your purchase will generally be the version in effect at the time you placed your order, subject to applicable law.

11. Contact Us

If you have any questions about this Refund & Return Policy, please contact us:

Jarvelo
Email: support@jarvelo.com
Website: jarvelo.com

We are committed to handling return and refund requests fairly and in accordance with applicable laws and regulations.